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FAQ

FAQ

Need I sign off for my wine delivery?

Yes, you will need to sign off on your delivery as we are not liable for any breakages that occur after delivery. Also please take note that all our wines are delivered chilled and you can witness this for yourself during delivery. Please enjoy your wines!

Can I return the wine if I change my mind or I had received a bad bottle?

Yes, you will need to sign off on your delivery as we are not liable for any breakages that occur after delivery. Also please take note that all our wines are delivered chilled and you can witness this for yourself during delivery. Please enjoy your wines!

Can I change my delivery date and address?

In the event that you are not at home on the day of delivery or have moved your residence, please let us know 48 hours in advance so we can re-schedule delivery accordingly. Kindly note that in the event of delivery failure, you may be charged a delivery fee for the 2nd attempt.

How do I cancel my monthly wine subscription package?

Simply login to your subscription account here, click on More, Subscriptions and click on Unsubscribe and Confirm to terminate the package.

Can I change my wine preference from mixed selection to all red wine or all white wine?

Our specially-curated selection of wines allow an optimal wine experience by introducing a range of labels from top producers and we do not recommend any changes. We have factored in the preference of red for the average local wine buyer and there may be some months where 2 bottles of red are featured.

Can I postpone the wine delivery to the next month?

Yes, we can postpone delivery to the next month with your next batch of wines so you will receive two months' worth of wines. However, do kindly note that payment on your credit card will still be charged on the date which you signed up as the system is automated.

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Subscription Packages

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DISCOVERY by GV is our latest offering of a wine subscription plan due to strong demand from our loyal customers. Delight in a monthly, fuss-free delivery of 2 bottles of wines sent to your doorstep when you sign up for any three of our Wine Subscription plan.

 

The three packages range from $108 per month, for the amateur wine lover who has just started on his or her wine journey, to $338 per month for the serious wine lover who would like more complexity in his or her wines.

 

 

Subscription Plan Overview

 

The three packages varies in price to meet your budget as well as your taste preference.

 

Explore - $108 monthly fee

(2 bottles per month)

 

Apprentice - $208 monthly fee

(2 bottles per month)

 

Connoisseur - $338 monthly fee

(2-3 bottles per month)